We're always working hard to improve our video editor and ensure it runs smoothly regardless of what computer you're using. However there are a few things you can do to help avoid errors and slow processing, and ensure your editing experience is the best it can be. 

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1. Use the latest version of Chrome

Create works in the Google Chrome internet browser (which you can download for free here). Chrome's browser technology allows us to provide the fastest and smoothest performance. 

Always updating to the latest version of Chrome is important. To check your version is up to date, go to the right hand menu in Chrome > Help > About Google Chrome.

NOTE: if you have already started work on a project, we don't recommend updating or restarting Chrome until you have checked your cookie settings - see step 3 below. This is to prevent you from having to relink files.

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2. Always click "Allow" in the popup that appears

When you first open a Clipchamp Create project, a popup will appear saying "app.clipchamp.com wants to store files on this device". Clicking "allow" in this popup is necessary for the Create editor to function properly.

To learn why, see: Why does Create ask to store files on my device?

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3. Check your cookie settings

In a new browser tab go to chrome://settings/content/cookies 

Make sure "Allow sites to save and read cookie data" is turned on (blue)
Make sure "Keep local data only until you quit your browser" is turned off (grey)

Your settings should look like this:

These settings are to prevent you from losing your Create project data when you quit Chrome.

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4. Make sure your computer has sufficient disk space

Please make sure that there is enough free space on your computer's internal HDD or SSD, which is required for temporary project files and space during the video processing and exporting phase. The available free space should be more than the size of the video files you're using in your project.

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5. Disable problematic browser extensions

Sometimes extensions like Ghostery or Adblock Plus can prevent the functional workflow of Create. We recommend disabling these for https://app.clipchamp.com/ (your projects page)

To disable Ghostery, click the Ghostery icon in your toolbar and choose "Trust Site". 

To disable Adblock Plus, click the ABP icon in your toolbar and choose "Disable on this site".

Some other extensions can interfere with Create if you have them installed. We've seen cases where the Google Translate or VidIQ extensions have caused problems with importing media or exporting your finished project. To disable these extensions, open a new browser tab and go to chrome://extensions/. Uncheck the "Enabled" box next to these extensions. 

Once they are disabled, reload the Create project page.

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6. Make sure your internet connection is stable

Unlike other online editors, Create does not rely on the uploading and downloading of large files, making it less dependent on internet speeds. However, Create still requires an active internet connection to function and to save your progress. For best performance, and to avoid losing changes to your project, ensure you have a stable internet connection when using Create.

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7. Don't delete the source files from your computer

There are situations where the Create editor might ask you to relink the video, audio and image files you used in your project. If you delete, rename, or move these source files on your computer, it could cause problems when you reopen your project, so be sure to keep them.

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A Final Note

Your computer needs to satisfy some requirements to ensure Create works as expected. Your available memory/RAM should be at least 4 GB and your machine should be a 64-Bit computer running a 64-bit OS and the 64-bit version of Chrome. 

If you're working with an older computer that doesn't meet these requirements, the editor may still work, but be aware that you could encounter problems, and would likely have a better experience on a different computer.

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