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The widget should appear both here (help.clipchamp.com) and in projects in the editor (app.clipchamp.com) through the Help menu item. When you click on it a messenger window will open.
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Alternatively you can get in touch by sending an email to support(at)clipchamp(dot)com.
Please note that at certain times of the day or on weekends it can take some time for us to get to your message due to time zone differences and our office hours.