The process is slightly different depending on the Clipchamp product you've subscribed to. We'll unify this soon. For now, please see section 1) below for the Create video editor, and section 2) for the Clipchamp Utilities and API products.
1. Changing billing details for a Create subscription
If you've subscribed to a paid plan for the Create video editor and would like to update your billing details, you can do this via your account profile page.
Your account profile page can be accessed at this link: app.clipchamp.com/account, or by clicking the user icon in the top right of the editor and choosing Manage Billing from the dropdown.
In the Payment Method section of this page, click the Change button.
If you don't see this section, it may be because we don't have a payment method on file for your account (e.g. because it's on a free plan). Make sure that you're logged into the correct Clipchamp account if you have more than one in place.
This opens an Update Billing Information screen where you can enter new payment method (PayPal or credit card), name, and address details:
When you're finished entering your new details, click Save. These will now be saved for future payments.
To update additional billing information such as adding a VAT number or company name, please get in touch with us through the contact widget in the bottom right of this help article.
2. Changing billing details for Utilities and API subscriptions
In your account's user profile (util.clipchamp.com/en/profile) there is a section where you can enter new billing information or change existing details that we have on file for your Clipchamp subscription:
- billing name
- billing email address
- billing company
- billing address
Steps to access and change billing information
a) Click on your user icon in the top right an go to My Profile.
On your profile page, click on Change Address. NOTE: you can also update your payment method in the section above this.
b) In the window that comes up, add new billing details and click on Save when done:
Please note that the email address that you use to log in to your Clipchamp account can be different from the billing address you enter here. It is possible to change the billing email address but it is not possible to change the login email address of your account.