The process is slightly different depending on the Clipchamp product you've subscribed to. We'll unify this soon. For now, please see section 1) below for the Clipchamp Utilities, API and WordPress plugin products, and section 2) for the Create video editor.
1) Utilities and API products
In your account's user profile (util.clipchamp.com/en/profile) there is a section where you can enter new billing information or change existing details that we have on file for your Clipchamp subscription:
- billing name
- billing email address
- billing company
- billing address
Steps to access and change billing information
a) Click on your user icon in the top right an go to My Profile.
On your profile page, click on Change Address. NOTE: you can also update your payment method in the section above this.
b) In the window that comes up, add new billing details and click on Save when done:
Please note that the email address that you use to log in to your Clipchamp account can be different from the billing address you enter here. It is possible to change the billing email address but it is not possible to change the login email address of your account.
2) Create product
If you've subscribed to a paid plan for the Create video editor and would like to update your billing details, please get in touch with us through the contact widget in the bottom right of this page.