In this article we assume you already have a Clipchamp account with an email & password login (instead of with another login method e.g. "magic link"). If you don't, and would like to add a password login to your account, please see this article instead.
**************
1) For the Create video editor, the process to reset your password is as follows:
Make sure you're logged out of Clipchamp, then go to https://app.clipchamp.com/login
You'll see this screen
On it, click on Use password instead.
Then, click on Forgot Password?.
On the screen that appears, enter your email address that is connected to your Clipchamp account and the new password.
Then, hit the Submit button.
Which will show this screen
and also send you an email to your inbox from noreply(at)clipchamp.com that contains a Reset my password button. If the email doesn't arrive, please check your Spam folder or get in touch with your IT department (if you're using a company email address) as some corporate firewalls can filter out emails from unknown senders.
Click the button in the email to confirm the password change.
This will automatically log you in to https://app.clipchamp.com/ with the new password in place right away.
From then on, you can use the new password to log in at both https://util.clipchamp.com and https://app.clipchamp.com/login with the email/password login option.
.
.
.
.
.
.
**************
2) For the Utilities (converter, compressor, recorder) and API products, the procedure to recover a password is as follows:
Make sure you're logged out of Clipchamp, then go to https://util.clipchamp.com
If the system recognises that you've logged in on this computer before, it will show a screen that looks like this
If you see this screen, click on Not your account?.
The next screen (that you will also see if you haven't logged in before on this computer) looks like this
On it, click on With Email.
On the next screen, click on With Password.
Then, click on Login.
Then, click on Forgot password?.
Now on the next screen, enter your email address that is connected to your Clipchamp account and (IMPORTANT) enter the new password you'd like to set.
After filling the 2 fields, click on Request new password.
You will receive an email from noreply(at)clipchamp.com in your inbox that contains a Reset my password button. If the email doesn't arrive, please check your Spam folder or get in touch with your IT department (if you're using a company email address) as some corporate firewalls can filter out emails from unknown senders.
Click the button in the email to confirm the password change.
This will automatically log you in to https://util.clipchamp.com/en/dashboard with the new password in place right away.
From then on, you can use the new password to log in to BOTH Utilities and Create with the email + password login option.