When you add video, image and audio files to your project, Clipchamp Create temporarily saves copies of these files in your browser cache.

If the cache has been emptied, or these temp working files have been removed for some other reason (e.g. there is not enough space in the cache or low memory), Clipchamp might ask you to locate them from your computer's drive when you re-open the project. 

NOTE: you can avoid locating files in future by using our cloud sync feature.

To restore your files to a project, click on the purple locate missing files message that appears above your media area:

In the Popup that comes up, click Locate Folder

In the file search window, locate the folder with the original files and click Upload to connect them to your project again.

A warning will appear asking you if you want to upload the files:

Click Upload to continue and locate your files. Create will only add the relevant files to your cache again, not other files in the folder.

You can also choose to locate files individually if you don't want to upload a whole folder. Simply click on a file on the list, like so:

Then find the file on your computer and click upload. Repeat this process until all files are located. Located files will be added automatically on your media tab and they will get shown in your timeline.

NOTE: if you've used stock videos and audio in your project, you won't need to locate them. These files are always available online.

Once all your files are located, the window will close automatically and you will be able to edit your project again.

If you would like to go back to the editor without locating all files, simply click Return to Editor at the bottom of the window.

To avoid locating files in future, you can make use of the cloud sync feature, which is available in all paid plans.


What if I can't find my files?

Create is fast and private because it does not upload your video, image and music files to an online location for processing. Your files always stay on your computer, unless you choose to back them up online using our cloud sync feature.

This does, however, mean you have to keep your original files, and if you've lost them we have no way of retrieving them for you. If you've deleted them, we suggest retrieving the files from your original source – e.g. many smartphones keep backups of deleted videos for a certain number of days.


Problems with locating files

If you have added an unsupported file type this can sometimes cause problems in locating them. If this happens we suggest reloading the page, or logging out of Create and logging back in again, then attempting to reopen the project.


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