Exporting from Clipchamp (Troubleshooting)

Suggestions to solve export issues

• If you're using the Clipchamp Windows app, restart it. If this doesn't help, try accessing Clipchamp in a Chrome or Edge browser window via app.clipchamp.com.

• If you're using Clipchamp in the browser, avoid surfing in other browser tabs or windows while the export process is running – if you navigate to a different window or tab, your browser can de-prioritize the processing for other open pages, and the export may run more slowly or stop.

• Make sure Chrome or Edge are updated to their latest version.

• Clear the browser cache in Chrome or in Edge. In the "clear browsing data" menu, choose all time and cached images and files. Before clearing the cache, make sure you still have your original media files (the video, audio, and image files you added to your project) as you may need to relink files when you reopen the editing project.

• Restart your browser.

• Close other browser tabs or windows to free up memory.

• Close other applications on your computer.

• Avoid using Clipchamp in the browser's incognito mode (if you opened an incognito window and are accessing Clipchamp in it, you are running in incognito mode).

• Try temporarily disabling some or all browser extensions.

• Check for an update for your computer's graphics card driver. If you're on a Mac, check that your Mac system software is up to date. If you're on a Chromebook, check that your Chrome Operating System is up to date. If you're on a PC, you can check for and download driver updates from your graphic card manufacturer's site, such as Intel, NVIDIA, or AMD.

Other reasons for export failure and possible solutions

The most common reasons a video can still fail to export are:

• It is quite long (more than 10 mins) and too much for the computer you're using to be able to handle the processing,

• One or more of the input files are corrupted.

If you have access to a different computer with a different CPU and graphics card and more memory available, you can try opening and exporting your project on it instead. NOTE: To do this you must bring your input files with you, please see working on a video on a different computer. 

You can also try compressing any large video files you are using in the project and then adding the resulting compressed MP4 files instead.

Another option you can try is converting input video files in tools such as Handbrake and then using the resulting new MP4 versions in Clipchamp.

Alternatively, you can try breaking up a longer video into several shorter ones and see if that enables you to export. You can do this by creating copies of the troublesome project on the Clipchamp homepage, going into each of the copied versions, removing different segments, and trying the export process for each portion that remains.

For example, create a copy for one third of the original video, another copy for the next third and one for the last third. If the exporting of one of these segments still fails, this can indicate an issue with a particular media file in this section of the project. Converting the media file that could be causing the problem would help in such a case.

Contact Clipchamp support

If none of the above suggestions help and if you don't mind sharing your input files with our support team, we can analyze a project that's failing to export to try and determine the problem and fix it. If you'd like to do this, contact our support team.