This article covers:
what to do if files you add to your Clipchamp video load slowly,
what to do if a specific file doesn't load (you might see a sad face or an unchanging 0% loading percentage),
what to do if the whole project or all of your files don't load when you reopen it (you might get stuck on "loading your assets" message).
Why are my media files loading slowly?
When you add media to a project, a loading symbol and percentage may appear:
If your input file is a supported file type, this symbol disappears after a short amount of time once your assets have loaded.
If your input file is an unsupported file type, Clipchamp converts it behind the scenes so that you can use it in your project. This conversion step can take some time, depending on the file's size and resolution, and the CPU and graphics card of your computer. This might be why you need to wait longer.
If loading doesn't progress at all, it's possible it got stuck. Try reloading the page or see other tips below.
What if a media file is not loading at all?
If video files are not loading at all, an option to try is to convert them to mp4 using a compressor tool (like Handbrake), save them, and then add these files into your Clipchamp video.
What to do if the project is not loading at all
When you open an existing Clipchamp video, sometimes a loading message appears saying "assembling pixels" and you need to wait for the project to load.
If this message doesn't go away after a short amount of time, please try the following:
Option 1. Refresh the page
Either right click > reload, or use the reload button of your browser to reload the page Create is in. Often this solves the problem, and the assets load immediately, especially if the problem occurs when you first open the project. Make sure your internet connection (Wi-Fi) is active when you do this.
Option 2. Reopen the project
Try going back to your Projects Page (by clicking the Clipchamp Create logo in the top left of the screen) and then reopening the project.
Option 3. Free up memory
Try closing other browser tabs and applications to free up memory on your computer.
Also make sure there's enough free disk space available on your computer's internal HDD or SSD, which is required for temporary project files and space during the video processing and exporting phase. The available free space should be more than the size of the video files you're using in your project. Then try reloading the project.
Option 4. Disable other browser extensions
Sometimes Chrome or Edge extensions can interfere with Create if you have them installed. We've seen cases where the Google Translate or VidIQ extensions have caused problems. Privacy plugins such as Ghostery or Adblock Plus can interfere too.
To disable extensions in Chrome, open a new browser tab and go to chrome://extensions/
Uncheck the "Enabled" box next to the extension you want to turn off.
To disable Ghostery, click the Ghostery icon in your toolbar and choose "Trust Site".
To disable Adblock Plus, click the ABP icon in your toolbar and choose "Disable on this site".
Once these are disabled, refresh the Clipchamp project page.
Option 5. Log out, clear the cache and restart your browser
If the above steps don't work, try the below steps. However, make sure you still have your original files (the video, audio, and image files you added to your project) as you may need to relink them when you reopen the project.
Log out of your Clipchamp account.
Clear your browser cache (in the "clear browsing data" menu choose All time and click "Cached images and files")
Once Chrome/Edge has restarted, reopen Clipchamp (go to app.clipchamp.com).
Log in again and open the project.
Option 6. Site data clearing (Advanced)
An additional option to try is to delete the site data in the Chrome/Edge Developer Tools and reload the Clipchamp page afterward. This leads to all video editing and processing files getting reloaded so that projects can open correctly again. You might have to relink the media assets in editing projects after this process.
a) Click the 3 dots menu icon
b) Click More tools, then Developer tools
c) Click the Application tab at the top, then on Clear storage in the menu that comes up on the left
d) Click Clear site data down the bottom
e) Lastly, refresh the Clipchamp page and try to open the project again
If you still experience loading problems after trying these steps or can't load files or open your project, please contact our Support Team using the chat icon in the bottom right.
Problems with some computers and project lengths
You might be having problems because the video processing is computer-intense and is taking up more resources than the computer has available.
This depends on the length, format, and file size of the videos you're adding to the project compared to the amount of free memory, type of graphics card, and CPU power your device has.
If you have access to a different computer with a different CPU and graphics card and more memory available, you can try opening your project on it instead.
NOTE: To do this you must bring your input files with you, please see working on a Create project on a different computer.
Alternatively, you can try breaking up a longer editing project into several shorter ones and see if that makes it load properly. You can create a copy of a project via the Home Page.
Need more help? Check out related articles like Which video, audio and image file types does Create support? and What to do if you have problems exporting.