When logging in to Create, some users might see a version of this message:

"We've detected that your hardware is currently not supported by Create. For the best possible experience, try updating your operating system and internet browser to the latest versions."

If you see this, first ensure that you:

  • are using the Google Chrome or Microsoft Edge internet browser on a desktop or laptop computer.
  • update Chrome or Edge to the latest version  
  • update your operating system

For anyone accessing Clipchamp in the Brave browser (which should work because it's also Chromium-based like Chrome and Edge), you might see an error notification about "unsupported hardware or outdated Chrome version" due to the anti-fingerprinting feature in the Brave Shields. In this case you can try the following:

  • click the lion icon to the right of the address bar,
  • temporarily allow fingerprinting on the Clipchamp page.

Additional troubleshooting

If the problem persists, it might be because your browser automatically disables some graphics card drivers that could make it unstable. For example, Chrome does not allow some integrated Intel HD graphics to initialise WebGL, which is a requirement in order to use Create. To solve this you can try enabling the #ignore-gpu-blacklist flag in Chrome, which will allow all graphics (GPU) drivers to be used. 

Warning: please be aware that, depending on the driver issues, changing this setting might lead Chrome to crash or otherwise behave strangely. 

To try this option at your own risk, go to chrome://flags/#ignore-gpu-blacklist in a new tab, and next to Override software rendering list choose Enabled, then relaunch Chrome:

This will disable the blacklist and possibly allow access to Create.

For further tips on ensuring your computer and browser settings are optimal for the best experience with our video editor, see: make sure Create works well for you.

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Browser Extensions

Some browser extensions can block elements on websites such our app.clipchamp.com that are required for the video editor to load correctly. If you have any Chrome or Edge extensions installed, check if disabling them or whitelisting https://app.clipchamp.com/ in them gets the Clipchamp page to load.

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Hardware Requirements

If the above steps don't help, it might be that your computer does not satisfy the hardware requirements to ensure Create works as expected. Your available memory/RAM should be at least 8 GB and your machine should be a 64-bit computer running a 64-bit OS and the 64-bit version of Chrome. 

You should also have enough free space on your computer's internal HDD or SSD, which is required for temporary project files and space during the video processing and exporting phase. The available free space should be more than the size of the video files you're using in your project.

If you're working with a computer that doesn't meet these requirements, the editor may still work, but be aware that you could encounter problems, and would likely have a better experience on a different computer.

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