When logging in to Clipchamp, some users might see a version of this message:

"We've detected that your hardware is currently not supported by Clipchamp. For the best possible experience, try updating your operating system or internet browser to the latest versions."

If you see this, first ensure that you:

  • Are working on a desktop or laptop computer, not a tablet or smartphone.

  • If working in the browser, are using Google Chrome or Microsoft Edge.

  • Have updated Chrome or Edge to its latest version.  

  • Have updated your operating system.

Enhanced web security in Edge

In addition, if you're accessing Clipchamp in Edge, check if "added security" is enabled for app.clipchamp.com. If it is turned on, you'll see this in the address bar of the browser:

This feature can be of use on some websites, however it can also overshoot its target and block legitimate web technologies that our editor needs to function correctly. Therefore, we recommend you whitelist app.clipchamp.com to get Clipchamp to work in Edge.

To do so, click on "Added Security" and look for the "Tracking prevention for this site" line:

Then, turn off "tracking prevention"

After that, reload the page and check if Clipchamp now works as intended.

To see a list of whitelisted websites and manage them, you can do so at edge://settings/privacy/trackingPreventionExceptions.

Brave browser

For anyone accessing Clipchamp in the Brave browser (which should work because it's also Chromium-based like Chrome and Edge), you might see an error notification about "unsupported hardware or outdated Chrome version" due to the anti-fingerprinting feature in the Brave Shields.

In this case you can try the following:

  • Click the lion icon to the right of the address bar.

  • Temporarily allow fingerprinting in Clipchamp.

Additional troubleshooting

If the problem persists, it might be because your browser automatically disables some graphics card drivers that could make it unstable. For example, Chrome does not allow some integrated Intel HD graphics to initialise WebGL, which is a requirement in order to use Clipchamp.

To solve this, you can try enabling the #ignore-gpu-blacklist flag in Chrome, which will allow all graphics (GPU) drivers to be used. 

Warning: please be aware that, depending on the driver issues, changing this setting might lead Chrome to crash or behave strangely. 

To try this option at your own risk, go to chrome://flags/#ignore-gpu-blacklist in a new tab, and next to Override software rendering list choose Enabled, then relaunch Chrome:

This will disable the blacklist and possibly allow access to Clipchamp.

For further tips on ensuring your computer and browser settings are optimal for the best experience with our video editor, see: make sure Clipchamp works well for you.


Browser extensions

Some browser extensions can block elements on websites such as app.clipchamp.com that are required for the video editor to load correctly. If you have any Chrome or Edge extensions installed, check if disabling them or whitelisting https://app.clipchamp.com/ in them gets Clipchamp to load.


Hardware requirements

If the above steps don't help, it might be that your computer does not satisfy the hardware requirements to ensure Clipchamp works as expected. Your available memory/RAM should be at least 8 GB (preferably 16 GB) and your machine should be a 64-bit computer running a 64-bit OS and the 64-bit version of Chrome. 

You should also have enough free space on your computer's internal HDD or SSD, which is required for temporary files and space during the video processing and exporting phase. The available free space should be more than the size of the video files you're using in your project.

If you're working with a computer that doesn't meet these requirements, Clipchamp may still work, but be aware that you could encounter problems, and will likely have a better experience on a different computer.


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