If you're seeing an error message that your input file is not supported when you add it to our video editor, this can mean that it's in a format Clipchamp doesn't recognise. To check if this is the case, please see this list of file types that Clipchamp supports. These include video, image and audio files.

It can also mean that something went wrong in the adding process, so we also suggest reloading the page and trying again.

You can also try converting a problematic video file to MP4 through a video converter. There are free applications available that let you achieve this. After converting your source video to MP4, try the resulting new video file in Clipchamp.

If your file still doesn't work (and is listed as a supported file type), it may be corrupted or unreadable, or there may be another problem. For more troubleshooting tips see the suggestions at the end of this article: what to do if your assets don't load.

If you are willing to share your file with us, you can also contact us so we can investigate further.

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