About, Products, Subscriptions

Help with your Clipchamp account, login options, subscriptions and products.

31 articles in this collection
Written by Mark, Tobias, Byron and 7 others

About Clipchamp

What is Clipchamp?

About our company and the products we offer

Written by Tobias
Updated over a week ago

What’s different about Clipchamp?

Our tech runs in the browser without uploading video files to a server for processing, making the experience much faster.

Written by Soeren
Updated over a week ago

How do I contact you?

Get help from the Clipchamp support team

Written by Tobias
Updated this week

Does Clipchamp cost anything?

Information about Clipchamp products and their free and paid plan options

Written by David
Updated over a week ago

Can you see or use my videos?

Why Clipchamp products offer privacy and security by design

Written by Mark
Updated over a week ago

Accounts & Subscriptions

How do I cancel my plan?

How to cancel a paid subscription to the Utilities, API and Create products

Written by Matthew
Updated over a week ago

How do I reset my account password?

How to change the password for your Clipchamp account for the Create, Utilities and Collect (API) products.

Written by Tobias
Updated over a week ago

Can I change the email address that is connected to my account?

About the email address linked to your Clipchamp account

Written by Timo
Updated over a week ago

How do I add an email and password login option to my account?

How to change the login method for an existing Clipchamp account

Written by Stasia
Updated over a week ago

How to sign up using email and password

Signing up to a new Clipchamp account or logging in to an existing account with an email and password combo.

Written by Tobias
Updated over a week ago

How do I add or change billing information?

Changing a billing name or address for a Clipchamp subscription

Written by Byron
Updated over a week ago

How do I update my payment method?

How to change the payment details for a Clipchamp subscription

Written by Mark
Updated over a week ago

Where do I get statements for my Clipchamp subscription?

How to view and download a receipt / invoice for a Clipchamp plan or one-off purchase

Written by David
Updated over a week ago

How to delete a Clipchamp account

Permanently removing or deleting your Clipchamp account

Written by Matthew
Updated over a week ago

How does the Magic Link login work?

About the "Magic Link" sign in or sign up option on Clipchamp

Written by Soeren
Updated over a week ago

How do I unsubscribe from emails?

There's an Unsubscribe link in the footer of each marketing email we send.

Written by Caitlin
Updated over a week ago

Products

What input file types does Clipchamp support?

A list of the video, audio and image formats that you can import into the Clipchamp Create, Utilities and API products

Written by Byron
Updated over a week ago

Are there input file size limits on Clipchamp?

About input file sizes for Clipchamp products

Written by Tobias
Updated over a week ago

Can I recover videos and recordings on Clipchamp?

Information about retrieving lost, disappeared or deleted files through Clipchamp

Written by Soeren
Updated over a week ago

Which web browsers does Clipchamp support?

A list of the internet browsers Clipchamp products work in and why they are or aren't supported

Written by Stasia
Updated over a week ago

How to delete temp Clipchamp files

Removing temporarily stored Clipchamp files from your computer

Written by Tobias
Updated over a week ago

Does Clipchamp support 4K videos?

Information about adding 4K (ultra high definition) video files to Create projects, and converting and compressing 4K files with Utilities

Written by Anna
Updated over a week ago

How do I delete Clipchamp from my Chrome apps / extensions?

Removing the Clipchamp app from your Chrome extensions

Written by Matthew
Updated over a week ago

Does Clipchamp offer Education discounts?

Education plans and pricing options for schools and universities

Written by David
Updated over a week ago

Which devices do Clipchamp products work on?

The required devices and applications for using the Clipchamp Create and Utilities products.

Written by Stasia
Updated over a week ago

Can I convert and edit GoPro videos with Clipchamp?

Converting and editing GoPro videos using our Utilities and Create products

Written by Stasia
Updated over a week ago

Why am I seeing an unsupported file type error?

Information about unsupported file type errors in Create and Utilities

Written by Byron
Updated over a week ago

Why was my payment declined?

Reasons you might see an error during the check-out process or have a transaction cancelled when purchasing Clipchamp products

Written by Matthew
Updated over a week ago

How do I remove watermarks from my videos? (including the "Clipchamp Create" voice)

How to stop seeing and hearing a watermark in Clipchamp Create projects and in videos converted or compressed with Clipchamp Utilities

Written by Mark
Updated over a week ago

Why is the Clipchamp Extension asking to allow additional permissions?

***extension discontinued*** How to uninstall the Clipchamp extension

Written by David
Updated over a week ago

How to install and use the Slack video recorder (discontinued)

***plugin discontinued*** Installing and using the Clipchamp video uploader plugin / extension for Slack

Written by Timo
Updated over a week ago