When you use Clipchamp' webcam recorder and click the "Record video" button for the first time, your browser will ask you to give the app permission to access your webcam and microphone.
Make sure to click "Allow" in Chrome or "Share selected devices" in Firefox otherwise you won't be able to record videos.
In Chrome it looks like this:
And in Firefox it looks like this:
After this step you will see a camera icon which looks like this in Chrome:
Or like this in Firefox:
If you see an icon that looks like this in Chrome:
or no icon in Firefox, chances are that Clipchamp didn't get permission to access your webcam and mic.
You can change these settings and give permission by clicking on the icon and changing the permissions in the popup window.
In Firefox (click on the "Lock" icon to see this popup):
After that, reload Clipchamp and click the "Record Video" button again.
If this doesn't help and you already gave Clipchamp permission to access your webcam and mic, another step you can try is to change the webcam in the dropdown menu in the bottom right of the webcam recording window as there might be more than 1 camera available:
Browser plugins preventing webcam access
We've also heard from some users that Firefox (and Chrome) plugins such as Flashblock can prevent Clipchamp from accessing your webcam. If you have such a plugin installed, disable it on Clipchamp and see if the webcam access works afterwards.
If none of the above solve the issue, please contact us by submitting a Support request using the link in the top right corner of this page.
This blog posts takes you through a step-by-step tutorial of how to record a webcam video using clipchamp with an emphasis on using a Chromebook. The recording steps are the same for all other operating systems as well (we recommend to use Chrome as your browser) - https://clipchamp.com/blog/2016/how-to-record-videos-on-chromebook-2016