Utilities

Help articles and FAQs for the Clipchamp convert, compress and webcam recording video tools

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34 articles in this collection
Written by Mark, Anna, Tobias and 4 others
Troubleshooting

What to do if Utilities doesn't work

Troubleshooting steps to help you get the converter, compressor or recorder working again if there is a problem
Mark avatar
Written by Mark
Updated over a week ago

Why is my converted video file bigger than the original file?

Why the output file size might be larger than the input file size after compressing and converting with Utilities
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Written by Tobias
Updated over a week ago

Why is my converted video shorter than the original video?

Why the output video length might be shorter than the input video length after converting and compressing with Utilities
Tobias avatar
Written by Tobias
Updated over a week ago

I can't save my video when using Utilities in Safari

What to do if you're using Safari and you can't save your converted, compressed or recorded video
Tobias avatar
Written by Tobias
Updated over a week ago

Converting my video takes a long time, can I speed it up?

Tips for speeding up a slow conversion or compression in Clipchamp Utilities
Tobias avatar
Written by Tobias
Updated over a week ago

Converting to ASF/WMV fails, what can I do?

What to do if a conversion to the ASF or WMV Windows output options using Clipchamp Utilities fails
Tobias avatar
Written by Tobias
Updated over a week ago

How can I fix a "returned non-zero exit code" error?

What to do if you see the error: "Probing [input file name] returned non-zero exit code (1): STDOUT trace: { } STDERR trace:"
Tobias avatar
Written by Tobias
Updated over a week ago

I uploaded my video from Clipchamp to YouTube but it's not in my channel. What happened?

Reasons you might not be able to see a video you converted, compressed or recorded with Utilities after uploading it to YouTube
Tobias avatar
Written by Tobias
Updated over a week ago

I see an error message when I try to upload a video to YouTube

What to do if you're uploading a converted or recorded video to YouTube using Clipchamp Utilities and the upload fails
Tobias avatar
Written by Tobias
Updated over a week ago
FAQ

What codec, frame rate and container format will my converted video have?

Output format information for videos converted with Clipchamp Utilities (audio and video codecs, fps, aspect ratios and containers)
Tobias avatar
Written by Tobias
Updated over a week ago

What if my conversion percentage shows more than 100% but does not finish?

What to do if a video in Utilities shows more than 100% but does not finish converting or compressing and show the Save and share page.
Tobias avatar
Written by Tobias
Updated over a week ago

What does "max. recording length" mean?

Information about the maximum recording duration in the Clipchamp Utilities webcam recorder
Tobias avatar
Written by Tobias
Updated over a week ago

Why does my text show up mirrored when I record a webcam video?

How to make reversed text show the correct way in a Clipchamp Utilities webcam recording
Tobias avatar
Written by Tobias
Updated over a week ago

Does it work in my browser's incognito mode?

Using the Clipchamp converter, compressor and recorder in browsers' incognito or private mode
Tobias avatar
Written by Tobias
Updated over a week ago

How can I switch from the "slow converter" back to the normal one?

What to do if you see a message saying Clipchamp Utilities is using the slow transcoder or converter
Tobias avatar
Written by Tobias
Updated over a week ago

Can I convert 4K videos with Clipchamp Utilities?

Information about converting and compressing 4K (ultra high definition) video files using Clipchamp Utilities
Tobias avatar
Written by Tobias
Updated over a week ago

Do Clipchamp converted videos work on Chromebooks?

Converting videos with Clipchamp Utilities for use on a Chromebook
Tobias avatar
Written by Tobias
Updated over a week ago

Why are the subtitles in my original video missing in the converted file?

Why subtitles in input files may disappear in output files after conversion or compression with Clipchamp Utilities
Tobias avatar
Written by Tobias
Updated over a week ago

What is the difference between the Utilities Free Plan and Business Plan?

Information on the features of and video processing in the free account and paid plans in Clipchamp Utilities
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Written by Timo
Updated over a week ago

What is an "output device and resolution" preset?

About the predefined output settings in Clipchamp Utilities
Tobias avatar
Written by Tobias
Updated over a week ago

Can I convert GoPro videos with Utilities?

Converting GoPro videos using Clipchamp Utilities
Tobias avatar
Written by Tobias
Updated over a week ago

Can you help me find out why a video conversion or recording has failed?

How we can investigate possible causes if your video fails to process your video in Utilities
Tobias avatar
Written by Tobias
Updated over a week ago