Clipchamp Utilities allows you to record videos in your browser with your device’s webcam, without any need to install software. 

In order to record a video, you need to allow Utilities to access to your webcam and microphone (otherwise your camera won't turn on and you won't be able to record). This works for your computer's built-in camera as well as for external cameras.

NOTE: we don't have access to any recordings you make (they stay on your computer) and utilities only accesses your camera and microphone for the purpose of you using it.

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How to allow access to your webcam

The first time you enter the Webcam Recording tool in Utilities, you may see this message asking you to allow access:

A prompt should pop up (usually in the top left of your screen) asking if you want to allow "util.clipchamp.com" to use your microphone and camera. Click Allow. 

In Chrome:

In Firefox:

In Safari:

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Unblocking access to your webcam

If you accidentally clicked Block, if you don't see the above prompt, or if you see a screen that says "Initializing webcam…" but never progresses to the recording, your browser may have blocked access to your webcam.

To unblock access in Chrome: 

Click on the lock icon to the left of your address bar, and select Allow for both Camera and Microphone and Reload the page.

To unblock access in Firefox:

Click on the i icon to the left of your address bar, and under Permissions click the X next to 'blocked temporarily' for the Camera and Microphone. Then Reload the page and you will be asked again if you want to allow access. Click Allow.

Unblocking works similarly in other browsers. For more info about allowing access:

Once you've allowed access, you should be taken to the recording screen and can start recording your video.

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What if my webcam still doesn't turn on?

If you gave Clipchamp permission to access your webcam and mic, and still don't see anything, try changing the webcam in the dropdown menu in the top right of the recording window, as there might be more than one camera available:

We've also heard from some users that Firefox (and Chrome) plugins and extensions such as Flashblock can prevent Clipchamp from accessing your webcam. If you have such a plugin installed, disable it and see if the webcam access works afterwards.

You can also try troubleshooting steps described in this article: What to do if Utilities doesn't work.

If none of the above solve the issue, you can contact us by using the chat icon in the bottom right of this page. Note that at certain times of the day or on weekends it may take a while to receive a response due to time zone differences and our office hours.

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