If you're trying to use the Clipchamp Utilities video converter and compressor and see an error message that says something similar to:

"Probing [input file name] returned non-zero exit code (1): STDOUT trace: { } STDERR trace:"

It could be because you are using a 32-bit version of Firefox, or because you are using an unsupported device, such as a tablet or smart phone. Clipchamp Utilities does not work on tablets and smartphones

The best way to prevent this kind of error occurring is to use Clipchamp on a laptop or desktop computer in the latest version of Google Chrome.

Alternatively, if you're on a Windows computer using the 32-bit version of Firefox, it will also help to switch to its 64-bit twin. Please see this article for how to do this.

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