If you're using Clipchamp Utilities in older versions of Safari (10 and lower) on a Mac, saving the video may not work in certain circumstances.

This is due to a bug in older versions of Safari where it doesn't interpret the "Save" button the same way all other browsers do. We implemented a Flash-based fallback however if Flash is disabled in Safari – for instance if you have a flash-blocker plugin installed – the Save button doesn't work.

This bug was fixed by Apple in the latest Safari release (10.1.x) so please update Safari to the latest version to ensure you can save processed videos in Clipchamp.

If you still experiencing issues in the latest version of Safari, we recommend using the latest version of Google Chrome instead. Alternatively, either Opera or Firefox will also let you save your video files as expected.

If you don't want to lose the video you just recorded or converted (updating or changing browsers will mean you will lose access and have to convert or record the video again), you can try uploading it to your Google Drive account through the "Upload & Share" option instead. For more information on how this works, see: how to share a video from Utilities.

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